Why can’t I see my sponsorships when I log into myCompassion on the website?

We’re sorry you’ve had trouble seeing your sponsorships on your myCompassion account. Here are a few suggestions to help get you logged in.

If you are an existing sponsor, your sponsored child will show in your myCompassion account within 24 hours of verifying your account.
If you are a new sponsor, your sponsored child will show in your myCompassion account within two working days of verifying your account.

You can verify your account through the verification email that you received after registering for myCompassion.

If no information about your child or children has appeared after two working days, please contact us so that we can resolve this issue for you.

If you have further questions, please get in touch with our friendly team at 01932 836490 or by email at info@compassionuk.org.

If you’re struggling to log in, this might help.

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