Compassion UK is a leading children’s charity, registered in the England and Wales (1077216) and Scotland (SC045059). We are also a company limited by guarantee, registered in England and Wales (03719092).
This Privacy Notice explains what to expect when Compassion UK collects and uses your personal information. We encourage you to read this notice carefully and if you’d like to learn more about our data protection and privacy policies or get further clarification, please contact Marsha Jones, our Data Protection Officer, and she will be happy to assist.
Data Protection officer,
Phone: 01932 836 490 or Email: firstname.lastname@example.org
Compassion UK is committed to respecting your privacy and ensuring the personal information you have entrusted to us is held securely and processed in accordance with all applicable data protection and privacy laws.
Select the links to read more:
We collect personal information in the following ways:
Directly from you when you:
From other sources:
Special categories data
Under data protection law, some personal information is recognised as ‘special categories data’. This includes, but is not limited to, information which reveals your religious beliefs, health issues, race or ethnic origin.
Compassion UK is a Christ-centred organisation committed to preserving its Christian ethos. Where necessary and consented to, we may collect details about your church affiliations and personal faith.
Additionally, we collect details about any health concerns or disability to make the necessary arrangements for travel overseas, participation in a Compassion Challenge or where you have disclosed this, so we can meet any additional customer service requirements.
We also receive prayer requests and the information may reveal information about your health. As a Compassion family, we share and pray for these needs at our internal group prayer sessions.
Compassion UK will always treat any special categories data we process with greater care and process the information in accordance with all applicable data protection laws.
Compassion UK will rely on the following legal bases to process your personal information:
1. Legitimate Interest
We will process your information for a purpose you would reasonably expect. We will have pre-determined that it is necessary to process your information for this purpose and balanced this with your rights and interests. For example, when you become a sponsor, we use your name and contact details to administrate the sponsorship experience.
We give you the choice and control over our processing activities where relevant. For example, we ask for your permission to send you marketing information by email or text.
If you have a contract with Compassion UK for example as an employee or you haven’t got a contract but need to provide your information as a first step (e.g. apply for a job with us) we rely on the legal basis that the processing is necessary for the performance of a contract.
4. Legal Obligation
In some cases, we are required to process your personal information where there is a legal requirement. For example, it is a legal obligation to disclose employee salaries to HMRC. Additionally, we process your name, house name or number, post code and donation history for Gift Aid purposes as required by HMRC.
When you make a donation to us online or over the phone, Compassion UK ensures that this is done securely and in accordance with the Payment Card Industry Data Security Standard. All credit or debit card details are entered directly into the Barclaycard Merchant Services and never recorded or stored in any of our systems on completion of your transaction. Remember; don’t send an email with any credit or debit card details.
We love sharing news about how your support is changing the lives of children, families and communities in the name of Jesus. This includes sending you information about our work, news, appeals, campaigns, events, information on volunteering and prayer requests.
Email and text marketing:
We will ask for your permission to contact you by email or text for marketing purposes.
From time to time we may send you information about our work unless you have told us you would prefer not to receive this information by post. If you have registered with the Mail Preference Service (MPS), we will only send you marketing communication by post if you have given us permission to do so.
We may call to update you on the vital work we are doing. If you have registered your number with the Telephone Preference Service (TPS), we will only make marketing calls to you if you have given us permission to do so.
Compassion UK is committed to respecting your choice to receive marketing information. You can update your permission and contact preferences at any time by:
Our work would not be possible without the commitment of our supporters as partners in our ministry, who have taken a stand against child poverty.
Depending on the age of the child at the start of the sponsorship, they will graduate from the Compassion programme aged 18-22 years depending on their personal situation and where they live. Most sponsors support their sponsored child for the full length of the programme. However, we understand that circumstances can change for both the sponsor and the child. To help us learn more about our supporters and their unique sponsorship journey, we analyse information about your interactions with us to better understand your interest and ability to support a child for the full length of the sponsorship programme, accept to sponsor another child should your sponsored child depart from the programme or your capacity to sponsor additional children.
Compassion UK delivers vital interventions beyond the needs addressed through child sponsorship. This includes supporting vulnerable pregnant mothers and their infants, providing safe water and sanitation facilities, malaria nets, life-saving surgery, helping families to secure a more stable income, vocational skills training, HIV and AIDS education, testing and prevention, and child protection. Fundraising is essential for Compassion UK to make a lasting difference in the lives of children in need. To fundraise more efficiently and steward our resources with integrity and excellence, we conduct research to gain a better understanding of our supporters. This helps us to personalise our funding requests for supporters with the interest and ability to support our non-sponsorship interventions. The research involves compiling information you’ve provided to us with general information from:
At Compassion UK, we are passionate about ensuring we are good stewards of the resources God has given us. To help us meet the rising costs of the programme, Compassion UK may increase the child sponsorship rate after completing intensive scrutiny, to ensure that we are making a difference in the lives of the children we serve. We will notify you of any changes to the sponsorship rate before processing.
Compassion UK is a global partner of Compassion International which works in 25 developing countries outside the European Economic Area (EEA). We will only share personal information which is either consented to, necessary to fulfil the sponsorship experience or to coordinate visits to our overseas child development programmes. Compassion International is committed to ensuring that its overseas national offices have adequate levels of data protection safeguards when processing your personal information.
We may also share your personal information with trusted suppliers where it is necessary to provide products you have requested from us (such as child letters) or where they are contracted to develop or maintain our systems.
We monitor information security compliance and have written contracts which obligate our partners or suppliers to process your personal information only on our instructions and in accordance with applicable data protection and privacy laws.
Compassion UK and any of its affiliate entities may be under duty to disclose your personal information where required in order to comply with any legal obligation.
Compassion UK will only keep your personal information for the period it is required and in accordance with our data retention schedule. For example, for accounting purposes and to administer Gift Aid declarations we keep a record of your name, house name or number, post code, donations history and Gift Aid declaration for seven years.
Where some information is required for a pre-determined purpose, for example, when your sponsorship comes to an end, we keep digital copies of letters you have written to your sponsored child for no more than 7 years after the child graduates from the Compassion programme. This is because formerly sponsored children do contact us when they are adults and ask for copies of their letters. If you have indicated that you do not wish to hear from us in the future, we will keep the minimum information necessary to ensure we avoid contacting you any further.
In the event that you exercise your right to erasure, we will ensure you are informed about what data we are legally required to retain and for how long.
Under data protection law, you have the right:
The Privacy and Electronic Communications Regulations (PECR) gives you the right:
For more information about your information rights visit www.ico.org.uk
Please contact our Data Protection Officer if you wish to raise a concern about Compassion UK’s handling of your personal information, or compliment what you think we have done well.
You also have the right to lodge a complaint with the Information Commissioner’s Office about how we manage your data.
Compassion UK will review our privacy notice regularly. The terms of this notice may be updated at any time for example, in the event of changes in law and how we operate. Please do check our website from time to time. If there are any significant changes in the way we process your personal information, we will provide a prominent notice on our website or send a notification. This notice was last updated in May 2018.
Thank you from everyone at Compassion for your amazing support.
Here is a brief overview of the types of cookies we use on the Compassion UK websites, which consist of four categories:
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Compassion UK Christian Child Development, registered charity in England and Wales (1077216) and Scotland (SC045059). A company limited by guarantee, Registered in England and Wales company number 03719092. Registered address: Compassion House, Barley Way, Fleet, Hampshire, GU51 2UT.