We’re sorry you’ve had trouble logging into your myCompassion account. Here are a few suggestions to help get you logged in.
I’ve forgotten my password
If you’ve forgotten your password, you can click ‘Forgot password?’ and the system will guide you through steps to restore your access. Please also note that the system is case-sensitive.
I’ve forgotten my email address
If you’ve forgotten your username/email address, it will be the email address you used to register your sponsorship with Compassion UK. Try clicking ‘Forgot username?’ in the first instance.
Once you have logged in, please visit the ‘Account Details’ page in myCompassion to change your login details to something personal and memorable.
I still can’t log in
If this doesn’t work and you’re unsure of the email address you registered with, please get in touch with our friendly team at 01932 836490 or by email at email@example.com, and they can help reset your account.
Compassion UK Christian Child Development, registered charity in England and Wales (1077216) and Scotland (SC045059). A company limited by guarantee, Registered in England and Wales company number 03719092. Registered address: Compassion House, Barley Way, Fleet, Hampshire, GU51 2UT.