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Compassion UK Staff

Desktop Support Engineer

Use your IT skills as  our Desktop Support Engineer for the next year to support Compassion UK ministry to release children from poverty in Jesus’ name.

The Desktop Support Engineer plays a key role is this enthusiastic team, assisting just over 100 office and home- based staff with excellent customer service driven IT support.

Qualifications & Experience: Essential: Educated to degree level or equivalent; MCSE trained or equivalent or at least 2 years’ experience in Service Desk/Desktop Support services; good working knowledge of current computer technologies including hardware and Microsoft software; good working knowledge of Mac OSX, iOS and support for Office 365; experience in supporting a Microsoft networked small business environment. Desirable: ITIL Foundation and experience of moving IT equipment as part of office relocation.

Personal Attributes: Essential: a team player, creative, innovative and flexible; excellent organisational, interpersonal and communication skills across all media; passionate about delivering high quality customer service; able to work to agreed deadlines; able to agree to respect, uphold and commit to working within Compassion’s Christian mission, values and faith statements.

Job Purpose: The Desktop Support Engineer works within the IT Department to provide:
• Assistance to Compassion UK employees, both in the office and home based, through customer service driven IT Support - equipping them with the necessary IT resources to enable them to perform effectively including network infrastructure, server infrastructure, data communications and telecommunications systems.

Key Outcomes
1. Enable employees to perform roles effectively through the provision of IT solutions and processes;
2. Provide efficient solutions through innovation, research and implementation of new products.

This is a fixed term role of up to 1 year, office-based post working 35 hours per week Monday to Friday 9.00 – 17.00.  N.B. Please note we will be moving from our current Weybridge location to an office in Fleet Hampshire in June 2018.
Generous benefits package including: 25 days holiday per year for full time workers plus Bank Holidays, 10% employer’s pension contribution and private medical and dental cover on successful completion of probation.

Welcome to Applicants

 Desktop Support Engineer - Job Profile

Application Form 

Policy on Posts to be Held by Christians

View our Statement of Faith

Christian Ethos Statement

Equal Opportunity & Diversity Policy

Please note that we cannot consider applicants for the Desktop Support Engineer role who do not presently have the right to work in the UK.
Closing date for applications: 15th January 2018. Late applications may be considered.

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