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Call Specialist

Use your sales & customer service experience and proactive telephone skills to make a lasting difference to the lives of children in poverty.

About Compassion

Compassion UK is a leading Christian child development charity. Our work is Christ-centred, church-based and child-focused working through the local church in 25 of the poorest countries.
At the heart of Compassion’s ministry is a relentless passion to act on our faith and empower every child left vulnerable by poverty: a purpose embodied in the phrase ‘Releasing children from poverty in Jesus’ name’.

Context

Our Partnership Teams help fosters relationships with key existing and prospective church partners and is committed to growing the number of children in developing countries who benefit from Compassion’s ministry.

About the role

As a Call Support Specialist you’ll work alongside the Regional Team to maintain and grow relationships with our existing and potential new Church Partners. You’ll enjoy connecting with church leaders on the telephone and working with colleagues to ensure the successful booking of meetings and speaking events. With your confident phone manner, excellent administrative skills and natural ability to connect with people, you will be looking to increase our engagement with church partners and ultimately seeing more children released from poverty in Jesus’ name.

Responsibilities

• Actively maintain and promote Compassion UK’s Christian ethos and values;
• Identify and agree opportunities for further church partnership engagement;
• Initiate outbound calls to current church partners and successfully confirm new speaking opportunities and meetings with Partnership team;
• Work in collaboration with the wider Partnerships Support team to ensure systems are updated and effective internal communication is maintained.

About you

To flourish in this role, you’ll need:
• Experience in a sales/customer service-related discipline with a confident approach to connect with people in leadership roles;
• Experience in proactive outbound calling role driven by goals and targets set for you to reach and eagerly desiring to go above and beyond to accomplish outcomes with excellence;
• Core office/administrative skills. You must be fluent in English and competent in written and numerical work, with experience of basic office systems such as Microsoft Office;
• Understanding of how UK churches operate and the different denominations.

It would help (but isn’t essential) to have:
• Experience of using a CRM solution.

We need you to be:
• Personally committed to the Christian faith. You can read more about this in our Policy on Posts to be Held by Christians;
• Deeply connected to Compassion’s ministry to children; 
• Aligned to Compassion UK’s cultural attributes; 
• A ‘people person’; 
• A great listener and communicator; 
• Open to peer feedback; 
• Able to work independently and as part of a team.

The role requires a personal commitment to the Christian faith and a deep connection to Compassion’s ministry to children and alignment with CUK’s cultural attributes.

Benefits and Location
This is a permanent part-time, home-based role working 14 hours per week over a flexible working pattern Monday to Friday between 9.00-17.00. N.B. This role may require the occasional working of extended/flexible hours. 
Generous benefits include 10% employer pension contribution, Group Life and Income Protection cover on appointment and private healthcare and dental cover on successful completion of probationary period.

Welcome to Candidates

Job Profile - Call Specialist

Click here to apply

The closing date for completed applications is 22nd August. Interviews will be by Skype w/c 26th August 2019.
Please submit your application as soon as possible as we reserve the right to change the closing date of our vacancies. Late applications may be considered.
Please note that we can only consider applicants who presently have the right to work in the UK.

Child protection
Compassion is a child-focused ministry; we believe every child should be known, loved and protected. One area of the interview will explore your personal commitment to child protection. A satisfactory basic Disclosure and Barring Service (DBS) check will be a requirement once a conditional offer of employment is made to successful candidates.

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