Work at Compassion UK

Engagement Centre Assistant

Apply by 10.00am on 12 July 2022

Please submit your application as early as possible as Compassion UK reserve the right to close this vacancy early if we receive sufficient applications for this role.

Did you know you could use your skills and expertise of building rapport and confident telephone manner to play your part in Compassion UK’s ministry of releasing children from poverty in Jesus’ name?

Are you looking to use your experience in customer service to make a lasting difference to children living in poverty? If yes, Compassion UK would love to hear from you.

At the heart of Compassion’s ministry is a relentless passion to act on our faith and empower every child left vulnerable by poverty. Our work is Christ centred, child focused, and church based.

Office-based at Compassion House, Fleet, Hampshire with great flexibility for home working - it is expected that on average the role holder will be required to work / attend meetings in the office four times a month.

Permanent: 35 core hours per week, you will be contracted to work between Monday to Saturday
within the hours 08:00 – 18:00, this allows for variations in workload. However, the general working week will be Monday - Friday.

£21,000 (within the grade £21,000 - £26,600)
Job profile | PDF Apply online

About the role

As an Engagement Centre Assistant, you’ll care for our supporters and guide them through their journey with Compassion. You’ll answer incoming enquiries and initiate outgoing enquiries by phone, text, email, chat, social media, and face-to-face.

You’ll help our supporters grow in engagement with their sponsored children and with Compassion’s ministry. By doing this well and delivering excellent customer service, you’ll encourage our supporters to participate fully in a global movement of compassion, so that together we can release more children from poverty in Jesus’ name.


  • Actively maintain and promote Compassion UK’s Christian ethos and values
  • Build relationships with supporters to ensure they are known, loved, protected, and ignited to action

About you

To flourish in this role, you'll need:

  • Customer service experience
  • Core computer and administration skills

It would help (but isn’t essential) to have:

  • Experience using a CRM tool or customer database

We need you to be:

  • Personally committed to the Christian faith. There’s an occupational requirement for the holder of this role to be a practicing Christian, in order to promote Compassion’s ethos and help others to experience, explore and express the faith-based motivation of our work. (You can read more about this in our Policy on Posts to be Held by Christians.)
  • Deeply connected to Compassion’s ministry to children.
  • Aligned to Compassion UK’s cultural attributes.
  • A ‘people person’.
  • A great listener and communicator.
  • Adaptable, flexible, and resilient.
  • Open to peer feedback.
  • Able to work independently and as part of a team.

Location & Benefits

This is an office-based role in our modern, ‘agile’ office with free parking, just a 15-minute walk from Fleet station - with great flexibility for home working.

Benefits include enhanced pension scheme with 10% employer contribution, equivalent of 5 normal working weeks' annual leave a year, plus normal bank holidays, Income Protection & Group Life cover on appointment and Private Medical & Dental cover on successful completion of probation.


Apply now

Closing date: 10.00am on 12 July 2022

The closing date for completed applications is 10.00am on 12 July 2022.
1st Stage interviews w/c 25 July.

Please submit your application and anonymous (or blind) CV as soon as possible as we reserve the right to change the closing date of our vacancies. Late applications may be considered.

Please note that we can only consider applicants who presently have the right to work in the UK.


If you have questions about the role or experience problems submitting your application online you can call our friendly HR team anytime Monday to Friday, 9:30am - 5pm.

01932 836490

Our commitment to safeguarding

Compassion UK is committed to ensure everyone who comes into contact with us or our work is protected from all forms of harm, abuse, neglect, and exploitation. As such, Compassion UK expects all staff to share this commitment and uphold the highest standards of safeguarding.

All offers of employment will be subject to satisfactory references and appropriate screening checks, which will include Disclosure and Baring Service checks. Compassion UK also participates in the Inter Agency Misconduct Disclosure Scheme. In line with this Scheme, we'll request from the job applicant's previous employers information about any findings of sexual misconduct - such as sexual exploitation, sexual abuse and/or sexual harassment - during employment. We'll also request information of incidents under investigation when the applicant left employment. When someone submits a job application with us, they'll be confirming that they understand these recruitment procedures.

Other vacancies

Regional Partnerships Manager (South)

Closes 10.00am on 18 July 2022

Do you have a proven track record in sales, networking, and a desire to see children released from poverty in Jesus’ name? Does the opportunity to combine your skills and passion, sound like the dream job for you? If so, Compassion UK wants to hear from you!

Compassion UK is recruiting for a Regional Partnerships Manager (South) to establish, build, maintain and grow key relationships with existing and potential Church Partners.

To ensure good stewardship of Compassion UK’s resources, preference will be given to those located directly south of the M25..

At the heart of Compassion’s ministry is a relentless passion to act on our faith and empower every child left vulnerable by poverty. Our work is Christ centred, child focused, and church based.

Risk and Compliance Manager

Closes 10.00am 19 July 2022

Do you have a strong track record of developing and implementing organisation-wide frameworks for data protection, fundraising compliance or risk management within the UK charity sector?

Are you looking to use your knowledge, skills and experience in an exciting new role within the ministry of Compassion and seeing children released from poverty in Jesus’ name?

Compassion UK is looking to recruit a Risk & Compliance Manager to join our Governance & Compliance team. The successful candidate will be able to provide expert advice and guidance to ensure operational risk management and compliance practices and processes for Compassion UK and Ireland remain proportionate, effective and fit for purpose.

At the heart of Compassion’s ministry is a relentless passion to act on our faith and empower every child left vulnerable by poverty. Our work is Christ centred, child focused, and church based.

Compassion UK Christian Child Development, registered charity in England and Wales (1077216) and Scotland (SC045059). A company limited by guarantee, Registered in England and Wales company number 03719092. Registered address: Compassion House, Barley Way, Fleet, Hampshire, GU51 2UT.